PIL Partners with Celonis and WNS to expand Process Intelligence Centre of Excellence

Pacific International Lines (PIL), one of the world’s largest shipping container companies, has partnered Celonis, the global leader in Process Intelligence, and WNS, part of Capgemini, to expand its global Process Intelligence Centre of Excellence (CoE), accelerating PIL’s digital transformation across 90 countries.

Headquartered in Singapore, PIL operates a fleet of more than 100 container vessels, requiring high visibility across diverse global routes. PIL is using the Celonis Platform to create a dynamic, real-time digital twin of its operations, giving teams across the organization the ability to understand exactly how the processes are applied and where to improve.

WNS, a global leader in intelligent operations and transformation for the shipping and logistics industry, brings its shipping domain expertise to the CoE, helping embed Celonis’ unique capabilities across PIL’s systems. Together, PIL expects to unlock:

• End-to-end visibility across global shipping workflows, from customer-facing operations to back-office processes
• Faster identification and resolution of operational inefficiencies through process standardization across trade operations
• A foundation for AI-driven automation, enabling smarter, more resilient operations at scale

“In shipping, you’re often dealing with dozens of different systems across the globe, which makes it hard to see where things are actually slowing down,” said Lionel Chatelet, Chief Commercial Officer at PIL. “We’re using Celonis because it gives us a single, clear view of how our processes are running in real life. It’s not just about efficiency; it’s about getting to learn how to make our operations leaner and faster, integrate automation and AI by design into this continuous improvement action so we can empower our resources to better serve our customers and keep the global supply chain moving.”

“PIL is demonstrating how having the right operational context improves the way the shipping industry works,” said Pascal Coubard, VP of APAC at Celonis. “By giving their Enterprise AI a holistic, living model of business operations, PIL is creating the optimal conditions for it to drive real outcomes and rapid ROI. We are proud to support them as they transform their operations world-wide, and set a new standard for performance across the industry.”

“Shipping companies like PIL need more than technology, they need the domain expertise to turn process insights into operational change,” said Jaison Augustine, Business Unit Head, Shipping & Logistics, WNS, part of Capgemini. “The CoE we’re building together will embed that capability permanently into PIL’s organization, giving them the foundation to continuously optimize and scale.”